Zoom Installation

If you’ve not already done so, go to https://zoom.us/download. There you will find apps for Windows, Mac, iOS (iPhone and iPad), and Android (phones and Kindle Fire tablets).

You need not create a Zoom account, but it may help you with future online activities. Your Zoom account is not connected to your WISE membership. You can use Zoom for any meeting.


After you’ve installed the app, go to https://zoom.us/test to make sure that your audio and video options are set up properly. If you’re using a desktop or laptop computer, make sure that you know how to turn your computer’s microphone and speakers on and off. Both need to be on to ensure that you have the best online experience.


The WISE Office or meeting organizer will send you a link in an email, on a webpage, or sent by text message. A few minutes before the official start time, click on the link and follow the instructions. You may see a popup that prompts you for a password. Enter the meeting password that was included in the meeting announcement.

As you join, your microphone will be on and so you can greet your friends. Once the session starts, you'll be on mute. To ask a question, you can raise your hand or type a question into the chat window. 

Raising your hand and other Zoom meeting controls

Windows or Mac

  1. Mute and unmute your audio. (If the Host has the session on Mute, you may not be able to unmute yourself.)
  2. Stop your video. This is helpful if you need to move around a bit and don't want to distract the other attendees. Note: you can add a customized profile picture that will be displayed instead of just your name. See the Zoom Help for details.
  3. Participants. This opens a window to show who is in this session. At the bottom of the Participants window, you can let the host or moderator know that you'd like to speak by clicking Raise Hand.

  4. Chat lets you send messages to the group of attendees or, privately, to selected individuals.

Muting and unmuting

You can mute yourself by clicking on the microphone icon that is on the lower left of your desktop screen or on the upper right of your phone or tablet.

If you're in a meeting where you've been muted by the host, you may not be able to unmute yourself. Use the Raise Hand icon to let the host know that you'd like to speak. When the host unmutes you, you might see a popup message that requests your permission to be unmuted. Choose Unmute to speak.

iPhone, iPad, Android phones, and Amazon Fire tablets

The basic controls are at the bottom of your screen.

When you tap on More, you'll see additional options.

To send a message to the session host or instructor, tap on the Participants icon at the bottom of your screen. You'll then see a number of icons. (Tap on more to see all of the icons.)

We've highlighted the most frequently used icons.

  1. Raise your hand. This lets the moderators and instructor know that you'd like to speak.
  2. Thumbs up. Let the instructor know that they've made a good point.
  3. Applause. Thank the instructor.

Worcester Institute for Senior Education (WISE)
Assumption College, 500 Salisbury Street, Worcester MA 01609

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